Cancellation Policy: Wine Tasting Afternoons, Wine Tasting Evenings & Gift Tickets
If your circumstances change and you are no longer able to attend the class you have booked for, please let us know as soon as possible. Whilst the booking is non-refundable*, we can offer you the following options:
More than 30 days notice, we can transfer your booking onto another class of your choice. If in the unlikely event that no future class dates are available at that time, we can hold your place as pending until new dates are confirmed up to 60 days of the original booked class date.
Less than 30 days, you are welcome to offer your place to somebody else in your absence but please notify us before the class date. If you are unable to offer your place to someone else we will try to fill your place if the class has a waiting list, in which case you will be able to transfer to another class as per the terms above. If you are unable to offer your place to anyone else or we are unable to re-sell your place to a waiting list, we regret that your booking will become void.
If you are able to re-book, this has to be done within 60 days of the original class date. Attending the class should be within the same 60 days.
*Why are wine tasting event tickets not refundable?
As a wine school, we sell tickets for specific wine tasting events and classes for a specific date and time. We are not like a restaurant which accepts reservations. We are an independent company which offers educational services for food and wine and we do not sell physical products, in exactly the same way that theatres, other adult education establishments, cinemas, concert venues and sporting event venues work. We understand that sometimes that a guest cannot attend their rebooked event which is why we offer the alternatives printed above. We ask for your understanding that we do incur costs to our suppliers which is why our cancellation terms are set out as they are and we do our very best to accommodate all changes in circumstances.
Food allergens (including sulphites)
We understand that some guests may have specific food allergies and we are always able to provide alternative ingredients and, if required, alternative dishes to ensure your food and wine pairing experience is enjoyable. We do require a minimum of 24 hours notice prior to the event start time to ensure our venues are able to access the appropriate ingredients and appreciate your understanding and kind assistance when this is necessary.
Please be aware as we are a wine school that wine is served at all our events and all wines produced do contain sulphites. We endeavour to feature wines where additional sulphites are not added by the winemaker or transporter, however UK legislation requires that all wines are correctly labeled as containing sulphites as these are produced in small quantities naturally during fermentation. If you suffer from a sulphite allergy we will be unable to offer any alternatives to wine and this must be considered before booking. We regret that a refund will not be available if we are informed of a sulphite allergy after your booking has been completed. Our terms and conditions for cancellation will apply as highlighted above.
Gift vouchers for The Wine School of Cheshire are available in amounts of £35, £50, £75, £100, £150, & £200. Gift voucher recipients wishing to book an event with a higher cost can use their gift voucher at the checkout by entering the voucher code and paying the difference with an acceptable debit or credit card. Gift voucher codes are unique and can only be redeemed by the recipient. There is no alternative cash value however if the full value of the gift voucher is not redeemed in one transaction the balance will remain as credit for the validity period of the gift voucher enabling the balance to be used on another booking within that time period. Booking and attending a course using a gift voucher has to be within the 12 month validity period. If you can’t attend any of our classes, the voucher is not refundable and gift vouchers are not transferrable. Once you have booked onto a class using a gift voucher, your booking will fall under the above mentioned cancellation policy for wine tasting afternoons, wine tasting evenings and gift tickets.
If, in the unlikely event that we are unable to run a class, we will inform you as soon as possible. We will close the bookings for that particular class and offer you an alternative date or send you a gift voucher valid for 12 months.
If you require any further assistance please contact us by emailing firstname.lastname@example.org or calling 01244 940747. You can also complete our contact form online.
Corporate Wine Tasting Events – Terms & Conditions
Our corporate wine tasting events are charged on an individual event basis. Our charges will be agreed in advance and in writing prior to confirmation. Costs can vary as we cater for individual needs and preferences for each event, therefore we will clarify these in writing for each event prior to confirmation. The term ‘agreed in writing’ includes all methods of electronic communication.
To confirm a booking we require a non-refundable deposit of £250 or 25% of the total fee – whichever is greatest, based on the estimated number of guests at time of booking.
This deposit is required within 3 working days of a provisional booking being made to secure the event date.
Any outstanding balance is payable 14 days prior to the wine tasting, based on final numbers attending. We will be unable to cater for additional guests after payment has been received.
Cancellation Policy (Corporate Wine Tasting Events)
If you cancel the wine tasting event, our charges are as follows:
If the booking is cancelled more than 14 working days before the date of the wine tasting we will retain the deposit only. This deposit can be used against a future tasting event if re-booked within 3 months. If however the cancellation involves any venue charges these cannot be returned at any time. If the event is cancelled a second time and is outside the 3 month period of the original booking, the deposit will be retained in full.
If the booking is cancelled less than 14 working days of the wine tasting the deposit will be retained and cannot not be used against future bookings. If the wine tasting is cancelled after full payment is received, i.e. from 14 days or less prior to the event date up to and including the actual event date, we will retain 100% of the final balance.
If you wish to clarify any points please contact us:
You can email us at email@example.com or call us 01244 940747. You can also complete our contact form online.
It is your responsibility to ensure that you and any persons with your associated booking do not behave in a way which is inappropriate or causes offence or danger to others (our colleagues, other guests or guests and colleagues of our event partners) or which risks damage to property belonging to The Wine School of Cheshire or others (including but not limited to drunkenness, theft and/or anti social behaviour) whilst attending an event with The Wine School of Cheshire or using a service/product we provide or a service/product provided by our event partners.
If your behaviour is inappropriate and/or causes offence, or damage to The Wine School of Cheshire or others, or risks damage to property belonging to The Wine School of Cheshire or others, we may ask you to leave the event and will cancel any future booking you have with us, in which case our responsibility to provide a service or supply goods to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us or our event partners for any expenses we incur as a result of such termination.
The Wine School of Cheshire and/or its events partners shall not be under any liability if it is unable to carry out any provision of an event on the advertised date for any reason beyond its control including (without limiting the aforegoing) Act of God, legislation, war, fire, flood, alterations, decorations or by order of any public authority, failure of power supply, failure of water supply, lock-out, inability to obtain appropriate license, strike or other action taken by employees in contemplation of or in furtherance of a dispute or owing to any inability to procure materials required for the performance of the event during the continuance of such a contingency.
In any such case The Wine School of Cheshire and/or its event partners may by written notice elect to cancel, postpone or terminate the event. Under such circumstances as highlighted above, The Wine School of Cheshire will issue a gift voucher for the value of the purchase price paid which can be redeemed against an alternative event on our website up to 12 months from the issue date of the voucher issued. Under those same circumstances The Wine School of Cheshire shall not be liable for any other expenses incurred such as transport or travel costs or any items reserved, consumed or purchased directly from our event partners which are not included within the advertised event.
Terms and Conditions of Website Use
Accessing our website
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
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You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
Our website changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
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- wasted management or office time;
and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our website
Viruses, Hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Links from our website
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If you have any concerns about material which appears on our site, please contact us at firstname.lastname@example.org or call 01244 940747. You can also complete our contact form online.