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OUR PRIVACY POLICY

About this policy

Thank you for taking a few moments to read through The Wine School of Cheshire’s Privacy Policy. This is where we explain how we use and look after the information you provide to us. Your information is important and reading our privacy policy will help you understand how, when and why we collect your personal information, how we use it, the strictly limited conditions under which we may disclose it to others and what choices you have.

 

We will sometimes have a need to update our privacy policy so you may want to return to this page and read it through again from time to time. The last time we updated this policy was on 25th May 2018.

 

The Wine School of Cheshire owns and operates this website (www.cheshire.wine). We are committed to the privacy and security of our visitors’ information. The following is a statement of our privacy practices:

 

Information collected

Your personal information is not required to visit www.cheshire.wine. Any personal information collected is knowingly provided by you and only when requested/required during account registration for interactive participation on www.cheshire.wine and during the ordering and payment process.

 

We collect different types of information through our website, including personal information from which we can identify you when you make a purchase and other information about how you use our website, our services and what interests you. This information helps us to make www.cheshire.wine more relevant to what you want.

 

We will typically collect personal information (such as your name, email, postal address, telephone number, payment and service details) whenever you ask us to deliver a service to you, for example when you:

  • Register and set up an account with us
  • Make a purchase from this website or via our secure telephone payment service
  • Sign-up to receive one of our newsletters
  • Ask us a question or submit any queries or concerns you have

 

Of course you do not have to give any information if you don’t want to use any of our services.

 

When someone visits www.cheshire.wine we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. 

 

We also collect information using cookies. Cookies are small pieces of information stored on your browser which sometimes follow the movements of visitors on a website, including ours, and tell us how the website and our services are used. You can learn more about how we use cookies by reading our Cookie Policy here. This includes information on how to adjust your browser settings to accept or reject cookies.

 

What uses are made of information collected about me?

The information we collect helps us to understand your needs and to provide you with a better service. In particular we use your information to:

  • Deliver the services you ask for from us
  • Secure and verify payments you make via our secure payment provider, Paymentsense, or PayPal
  • Help us review and improve our products, services and offers
  • Provide you with service information and account updates
  • Occasionally send you promotional messages about products, services and offers available from us which we think you may find useful.

 

Ticketing data

When you purchase an event ticket on our website or via secure telephone payment, the ticket holder’s name and if required their email address will be stored in our online ticketing system. Please be assured that we do not share ticket holder’s personal details with any other company and their email address will not be used for any other purpose than communication about the event they are attending, for example, to advise them of the menu detail once it is available. There may be an occasion where certain information such as dietary needs will need to be shared with our event partners who are providing the event food service included in the ticket price. On these occasions only the ticket holder’s first name and their specific dietary needs will be shared.

 

Information we receive from third parties

We may receive your information from other people.  This can happen when someone buys you a gift voucher or gift ticket. They give your name and if sending an eTicket or eVoucher, your email address, so we can send these to you and communicate with you about the event you are attending, for example, to advise you of the menu detail once it is available. 

 

There may be an occasion where certain information such as dietary needs will need to be shared with our event partners who are providing the event food service included in the ticket price. On these occasions only the ticket holder’s first name and their specific dietary needs will be shared. 

 

Please be assured that we do not share ticket holder’s personal details with any other company and your email address will not be used for any other purpose other than stated above, unless you have given consent for us to so so.

 

Mailing lists

Like you, we dislike junk mail and spam contact and we will not sell your information to marketing companies or give it to anyone else, unless we are required to do so by law. 

 

The Wine School of Cheshire’s eNewsletters will only be sent to you where you have requested to receive these.

 

As part of the registration process for our eNewsletter, we collect some personal information. We use that information to update you about our products and services and to contact you if we need to obtain or provide additional information. We may occasionally contact you to confirm that our records are correct and to verify that you’re satisfied with the information we are providing. We don’t under any circumstances rent or sell email lists with other organisations and businesses.

 

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our eNewsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link included within these messages.

 

Account Information

Your information is maintained on a secure web server in what we believe to be a well protected environment. The Wine School of Cheshire only shares personal information to billing companies for completing transactions and for no other purpose. No other information is shared with any other third-party company for any purpose, under any circumstances, unless we are required to do so by law where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, court order or legal process.

 

Your financial details

We do not store our customer’s financial details nor do we share customer’s financial details with any third parties.  All debit and credit card payments to the Wine School of Cheshire are processed securely online by our merchant partner Payment Sense or via PayPal. We can also accept payments securely by telephone.  During this process your details are entered into a secure online terminal and never recorded.

 

Traffic Data

An IP address is a numeric address assigned to your computer (or internet enabled mobile device), assigned by your Internet Service Provider. Our website automatically collects your IP address as traffic data so that we can send information back to you when requested. This is not used to identify your personal information.

 

Third Party websites

This web site contains links to other websites. Please be aware that we, The Wine School of Cheshire, are not responsible for the privacy practices of such other sites. We encourage our visitors to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

 

Security

This web site takes every precaution to protect our visitor’s information. When visitors submit sensitive information via the web site, their information is protected both online and off-line. If visitors have any questions about the security on www.cheshire.wine, please contact us at hello@cheshire.wine or complete our online contact form. 

 

Correcting, updating & deactivating personal information 

If a visitor’s personally identifiable information changes (such as post code, phone, email or postal address), or if a visitor no longer desires our email update service, we provide a way to correct, update or delete/deactivate personally identifiable information. This can usually be done by amending or deleting your account with us or via the ‘unsubscribe’ function found within our subscription related email messages or by contacting us. You can contact us at hello@cheshire.wine or by calling 01244 940747 or complete our online contact form.

 

Access to information

In accordance with the Guide to the General Data Protection Regulation (GDPR) you have the right to access any information held about you. Your right of access can be exercised in accordance with the GDPR. Any access request must be granted by us within 30 days of written request and at no cost to you.

 

You are also entitled to amend, or under certain circimstances delete the personal information that we hold. To do this you can contact us at hello@cheshire.wine or by calling 01244 940747 or complete our online contact form.

 

©The Wine School of Cheshire 2018