Information collected
Your personal information is not required to visit cheshire.wine. Any personal information collected is knowingly provided by you and only when requested/required during account registration for interactive participation on cheshire.wine and during the ordering and payment process.
We collect different types of information through our website, including personal information from which we can identify you when you make a purchase and other information about how you use our website, our services and what interests you. This information helps us to make cheshire.wine more relevant to what you want.
We will typically collect personal information (such as your name, email, postal address, telephone number, payment and service details) whenever you ask us to deliver a service to you, for example when you:
- Register and set up an account with us
- Make a purchase from this website or via our secure telephone payment service
- Sign-up to receive one of our newsletters
- Ask us a question or submit any queries or concerns you have
Of course you do not have to give any information if you don’t want to use any of our services.
When someone visits cheshire.wine we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We also collect information using cookies. Cookies are small pieces of information stored on your browser which sometimes follow the movements of visitors on a website, including ours, and tell us how the website and our services are used. You can learn more about how we use cookies by reading our Cookie Policy here. This includes information on how to adjust your browser settings to accept or reject cookies.
What uses are made of information collected about me?
The information we collect helps us to understand your needs and to provide you with a better service. In particular we use your information to:
- Deliver the services you ask for from us
- Secure and verify payments you make via our secure payment provider, Square
- Help us review and improve our products, services and offers
- Provide you with service information and account updates
- Occasionally send you promotional messages about products, services and offers available from us which we think you may find useful.
Ticketing data
When you purchase an event ticket on our website or via secure telephone payment, the ticket holder’s name and if required their email address will be stored in our online ticketing system. Please be assured that we do not share ticket holder’s personal details with any other company and their email address will not be used for any other purpose than communication about the event they are attending, for example, to advise them of the menu detail once it is available. There may be an occasion where certain information such as dietary needs will need to be shared with our event partners who are providing the event food service included in the ticket price. On these occasions only the ticket holder’s first name and their specific dietary needs will be shared.
Purchaser’s data
The purchaser is required to provide full contact details including a valid address, email address and contact telephone number. We require this information for our insurance and should we need to reach the purchaser urgently close to or on the day of the event.
Online wine tastings
Our online events use Zoom Meetings and the access link for online wine school attendees is sent within an eTicket. Our ticketing system for our online events is linked with Zoom Meetings and an email may be sent as a meeting reminder from Zoom on our behalf. Zoom Meetings is linked to our ticketing system via a secure app and this app only has access to the Zoom account name and email address provided at the time of booking on our checkout page. This is only for the purpose of registering the attendee for their chosen event with Zoom and to send a meeting reminder. You may view the Zoom privacy statement at any time here. The Wine School of Cheshire may also contact the attendee directly via email in order to provide any necessary additional information about the attendee’s chosen online event.
Information we receive from third parties
We may receive your information from other people. This can happen when someone buys you a gift voucher or gift ticket. They give your name and if sending an eTicket or eVoucher, your email address, so we can send these to you and communicate with you about the event you are attending, for example, to advise you of the menu detail once it is available.
There may be an occasion where certain information such as dietary needs will need to be shared with our event partners who are providing the event food service included in the ticket price. On these occasions only the ticket holder’s first name and their specific dietary needs will be shared.
Please be assured that we do not share ticket holder’s personal details with any other company and your email address will not be used for any other purpose other than stated above, unless you have given consent for us to so so.
Mailing lists
Like you, we dislike junk mail and spam contact and we will not sell your information to marketing companies or give it to anyone else, unless we are required to do so by law.
Wine School of Cheshire’s eNewsletters will only be sent to you where you have requested to receive these.
As part of the registration process for our eNewsletter, we collect some personal information. We use that information to update you about our products and services and to contact you if we need to obtain or provide additional information. We may occasionally contact you to confirm that our records are correct and to verify that you’re satisfied with the information we are providing. We don’t under any circumstances rent or sell email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our eNewsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link included within these messages.
Account Information
Your information is maintained on a secure web server in what we believe to be a well protected environment. Wine School of Cheshire only shares personal information to billing companies for completing transactions and for no other purpose. No other information is shared with any other third-party company for any purpose, under any circumstances, unless we are required to do so by law where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, court order or legal process.
Your financial details
We do not store our customer’s financial details nor do we share customer’s financial details with any third parties. All debit and credit card payments to Wine School of Cheshire are processed securely online by our merchant partner Square. Occasionally we may accept payments securely by telephone. During this process your details are entered into a secure online terminal and never recorded.
Traffic Data
An IP address is a numeric address assigned to your computer (or internet enabled mobile device), assigned by your Internet Service Provider. Our website automatically collects your IP address as traffic data so that we can send information back to you when requested. This is not used to identify your personal information.
Third Party websites
This web site contains links to other websites. Please be aware that we, The Wine School of Cheshire, are not responsible for the privacy practices of such other sites. We encourage our visitors to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
Security
This web site takes every precaution to protect our visitor’s information. When visitors submit sensitive information via the web site, their information is protected both online and off-line. If visitors have any questions about the security on cheshire.wine, please contact us at hello@cheshire.wine or complete our online contact form.
Correcting, updating & deactivating personal information
If a visitor’s personally identifiable information changes (such as post code, phone, email or postal address), or if a visitor no longer desires our email update service, we provide a way to correct, update or delete/deactivate personally identifiable information. This can usually be done by amending or deleting your account with us or via the ‘unsubscribe’ function found within our subscription related email messages or by contacting us. You can contact us at hello@cheshire.wine or by calling 01244 264734 or complete our online contact form.
Access to information
In accordance with the Guide to the General Data Protection Regulation (GDPR) you have the right to access any information held about you. Your right of access can be exercised in accordance with the GDPR. Any access request must be granted by us within 30 days of written request and at no cost to you.
You are also entitled to amend, or under certain circimstances delete the personal information that we hold. To do this you can contact us at hello@cheshire.wine or by calling 01244 264734 or complete our online contact form.
©Wine School of Cheshire Limited 2023. Registered in England & Wales. Company number 14113441. Registered address: Victoria House, Victoria Mount, Oxton, Wirral, CH43 5TH. Trading address: Office Two, The Engine House, 113 Boughton, Chester, Cheshire, CH3 5BH.
